Build the digital business

When this is useful

Businesses replacing manual enquiries or launching a new digital service.

What we can include

We shape the exact deliverables around your brief and confirm them in the proposal.

• Customer journeys and information architecture
• Website or application scope
• Content, launch and handover planning

What to bring

Bring your existing website, operating process and priorities.

An example brief

A service business wants visitors to understand its offer, send a useful enquiry and receive a follow-up. A focused website and enquiry workflow can be a practical first phase.

Decisions to make together

These questions help turn a broad request into an actionable scope.

• Who receives and owns each enquiry?
• Which information should be collected before a conversation?
• What can the team maintain without developer help?

What we review before handover

The final review criteria are agreed for your project. A typical checklist could include:

• Complete the enquiry journey on the agreed devices.
• Check recipient routing, confirmation copy and failure states.
• Verify that the team can use the agreed editing and follow-up process.

How the work progresses

We agree the brief, review a direction, develop the selected approach and check the agreed deliverables before handover. Review rounds and approval responsibilities are set at the start.

Scope and dependencies

Hosting, payment services and ongoing support are identified separately in the proposal.

Planning cost and timing

Complexity, available assets, number of outputs and external dependencies affect the estimate. Share your priorities and deadline so we can propose a realistic first phase.